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05 — CHANNELS

One agent. Six places your customers already are.

Train it once. Ship it everywhere. Memory carries across — same person on web Tuesday, same agent on WhatsApp Friday. Same natural, conversational tone on every channel.

WHATSAPP BUSINESS

Where 2 billion people already are.

The most popular channel for SMBs in Southeast Asia.

WhatsApp Cloud API integration — direct access
Templated marketing sends + click-to-WA ads
7-day reply window with proactive reopen
Multi-language auto-routing (12 supported)
Group messaging + broadcast lists
WhatsApp Business
LIVE NOW
Setup: 5 minutes — verify your business number, paste your knowledge URL, go live.
Instagram DM
BETA
Setup: 2 minutes — connect your Meta business account, enable DM permissions.
INSTAGRAM DM

Comment triggers turn casual scrollers into buyers.

Especially deadly for ecommerce + creators.

Story replies + mentions auto-respond
Comment triggers ('reply DM if interested')
Native checkout link expansion
Quick-reply templates for FAQs
Thread-aware: same conversation across days
FACEBOOK MESSENGER

The dark horse for click-to-chat ads.

Cheaper CPMs than IG. Same buyer.

Click-to-Messenger ads supported natively
Persistent menu with one-tap actions
Rich cards: products, bookings, locations
Ice-breakers to seed common questions
Page-level handoff to humans on Sundays
Facebook Messenger
BETA
Setup: 3 minutes — connect your Page, set greeting + menu, ship.
Telegram
LIVE NOW
Setup: 2 minutes — paste your bot token, connect KB, done.
TELEGRAM

Big in MY/SG/ID/PH for B2B + tech audiences.

Lightweight, no API fees, fast adoption.

1:1 chat + group bot in same agent
Slash commands (/quote, /book, /track)
Inline keyboards for menu navigation
File / image inputs supported
Channel broadcast with reply tracking
WEB WIDGET

Embeds in 60 seconds — on any website.

The first channel most teams ship.

Single <script> tag install
Theme to match your brand (CSS vars)
Mobile + desktop optimized
Works on any site: WordPress, Webflow, Squarespace, and more
Pre-prompt for known visitors (logged-in)
Web widget
LIVE NOW
Setup: 60 seconds — copy the script, paste before </body>, ship.
Email (beta)
COMING SOON
Setup: Beta — request access. We'll onboard you in <48h.
EMAIL (BETA)

Threaded replies that read your KB.

Coming May 2026 — closed beta open now.

Inbox sync (Gmail, Outlook, IMAP)
Threaded replies with full context
Label-aware routing
Attachments understood (invoices, screenshots)
Auto-tag and prioritize incoming
UNIFIED MEMORY

Same person. Same memory. Every channel.

A customer asks on web today. WhatsApps you Friday. The agent picks up where it left off — same context, same name, same order history. Same voice, same tone, same knowledge — whether they message on web, WhatsApp, or Telegram. Your agent sounds like one person, not three different bots.

How memory works

Ship to one channel. Or all six. Same product.

Free Starter includes web. Growth unlocks all 5 live channels for $49/mo.