Post-purchase support that doesn't add headcount.
Order updates, delivery questions, returns, exchanges — handled automatically on the channel your customer already uses.
The problem.
'Where's my order?' 50 times a day
Most common support question in ecommerce. Answered with a tracking lookup, no human needed.
Returns process is confusing
Customers don't read your returns page. They message asking 'how do I return this?'
Post-purchase anxiety
Between ordering and receiving, customers worry. Quick status checks reduce refund requests.
How agent-first changes it.
Actions + identity = instant answers
With authenticated identity (signed token from your store), the agent looks up their order immediately — no 'what's your email?' needed.
Best channels for post-purchase.
These channels have the strongest fit for this use case based on native capabilities.
Setup checklist.
- 1Connect WooCommerce
- 2Enable authenticated identity in widget
- 3Upload returns/exchange policy
- 4Configure which order statuses trigger proactive updates
- 5Deploy on WhatsApp + web
Questions.
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