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Kang Xiang

F&B Consultancy · Selangor, Malaysia

more consultation bookings
18hrs
saved per week on lead replies
28%
visitor-to-booking conversion

The challenge

Their previous flow-based chatbot broke the moment a lead asked anything off-script. Leads asking about specific services, pricing, or timelines got stuck in dead ends. The team spent hours responding to the same qualification questions manually.

The solution

Switched to a Cyrus agent trained on their full website — services, pricing, process, FAQ, and case studies. Enabled lead capture and booking. Deployed on web widget and WhatsApp.

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